Shipping, Returns, Payment and Security: FAQ

Shipping

How much does shipping cost?

There are no shipping costs on digital products. For physical products shipping costs depends on the size of your order and destination country. Domestically it ranges from $6-12. Orders over $60.01 ship at no cost. Internationally it ranges from $14-49 depending on the destination country and order size. You will see shipping costs at checkout (in step 2) before being charged.

What shipping carrier do you use?

All orders are shipped via USPS Priority Mail.

When will my order arrive?

Domestic orders shipped via USPS Priority Mail usually take 2-4 days to arrive. International orders shipped via USPS Priority International Mail usually take 7-14 days to arrive depending on the destination country and customs processing.

Will App Mockup Tools ship to my country?

We ship to all major domestic and international locations that USPS delivers to. Orders shipped internationally are subject to regular customs duties levied by the destination country.

What is your turn-around time?

We ship within 24-48 hours of payment received, excluding weekends and US Holidays.

Returns

Printed iPhone and iPad Sketchpads:

Printed Sketchpads can be returned within 15 days of receipt for a refund if they are in perfect unused condition. Include a copy of the email receipt with all returns. Shipping costs are non-refundable. Due to the non-returnable nature of digital goods, digitally downloaded Sketchpads are non-refundable.

iOS GUI Element Kits:

Due to the non-returnable nature of digital goods, iOS GUI Element Kits are non-refundable.

Digital iPhone and iPad Sketchpads:

Due to the non-returnable nature of digital goods, iPhone and iPad Sketchpads are non-refundable.

 

All returns can be mailed to:

(include copy of receipt)

App Mockup Tools

PO Box 26243

Minneapolis, MN 55426 

Privacy, Security and Payment Methods

Do you store my credit card information?

If you choose a direct payment gateway to complete your purchase, then Shopify (our ecommerce platform) briefly stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How secure is your web store?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  We follow all PCI-DSS requirements and implement additional generally accepted industry standards.

What payment methods do you use?

We accept Paypal, Visa, Mastercard, and Discover.